{"id":3523,"date":"2022-03-09T16:27:47","date_gmt":"2022-03-09T16:27:47","guid":{"rendered":"https:\/\/ctcp.org.br\/blog\/?p=3523"},"modified":"2022-03-09T16:27:48","modified_gmt":"2022-03-09T16:27:48","slug":"anatel-debate-relacoes-de-consumo-no-mundo-digital","status":"publish","type":"post","link":"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/","title":{"rendered":"Anatel debate rela\u00e7\u00f5es de consumo no mundo digital"},"content":{"rendered":"\n

Workshop aberto a todos os interessados ser\u00e1 realizado no dia 11 de mar\u00e7o, em formato virtual<\/h3>\n\n\n\n

A Ag\u00eancia Nacional de Telecomunica\u00e7\u00f5es (Anatel) \u2013 por meio do Comit\u00ea de Defesa dos Usu\u00e1rios de Servi\u00e7os de Telecomunica\u00e7\u00f5es (Cdust) \u2013 realizar\u00e1 na pr\u00f3xima sexta-feira (11\/3), a partir das 9h30, o workshop virtual\u00a0Rela\u00e7\u00f5es de consumo no mundo digital<\/strong>. O evento pretende debater como garantir os direitos dos consumidores face \u00e0 crescente digitaliza\u00e7\u00e3o do processo de relacionamento.<\/p>\n\n\n\n

O link para a transmiss\u00e3o estar\u00e1 dispon\u00edvel, no dia do evento, na \u00e1rea\u00a0Transmiss\u00f5es ao Vivo<\/a>\u00a0do portal da Anatel.<\/p>\n\n\n\n

Organizado em tr\u00eas mesas redondas, o workshop vai abordar como o crescimento da conectividade \u2013 que vai al\u00e9m do maior uso de servi\u00e7os de telecomunica\u00e7\u00f5es \u2013 tem transformado o modo como consumidores de diferentes servi\u00e7os regulados se relacionam com os fornecedores.<\/p>\n\n\n\n

O Cdust, vale lembrar, tem por objetivo assessorar e subsidiar o Conselho Diretor da Ag\u00eancia em assuntos relacionados \u00e0 defesa e \u00e0 prote\u00e7\u00e3o dos direitos dos usu\u00e1rios de servi\u00e7os de telecomunica\u00e7\u00f5es. Mais informa\u00e7\u00f5es sobre o colegiado est\u00e3o dispon\u00edveis no portal da Anatel<\/a>.<\/p>\n\n\n\n

Confira, abaixo, a programa\u00e7\u00e3o preliminar do evento.<\/p>\n\n\n\n

Hor\u00e1rio<\/strong><\/td>Programa\u00e7\u00e3o<\/strong><\/td><\/tr>
9h30 \u2013 9h40<\/td>Abertura<\/strong>Conselheiro Vicente Aquino, presidente do Cdust<\/td><\/tr>
9h40 \u2013 10h30<\/td>Evoluir sem deixar ningu\u00e9m para tr\u00e1s<\/strong>Quais s\u00e3o os desafios para que, em um ambiente em transforma\u00e7\u00e3o, consumidores ainda n\u00e3o inclu\u00eddos digitalmente tenham seus direitos garantidos<\/em>ParticipantesMarcelo de Souza do Nascimento \u2013 presidente do ProconsBrasilNaiara Santana de Jesus \u2013 coordenadora de base e comunica\u00e7\u00e3o do Movimento da Mulher Trabalhadora Rural do Nordeste (MMTR-NE)Diogo Moyses \u2013 diretor do Programa de Telecom e Direitos Digitais do Instituto Brasileiro de Defesa do Consumidor (Idec)<\/td><\/tr>
10h30 \u2013 11h10<\/td>A experi\u00eancia da regula\u00e7\u00e3o em ambiente de transforma\u00e7\u00e3o digital<\/strong>Como a digitaliza\u00e7\u00e3o do atendimento dos setores regulados \u2013 e dos pr\u00f3prios reguladores \u2013 impacta os consumidores<\/em>ParticipantesElisa Leonel \u2013 superintendente de Rela\u00e7\u00f5es com Consumidores da AnatelAndr\u00e9 Ruelli \u2013 superintendente de Media\u00e7\u00e3o Administrativa, Ouvidoria Setorial e Participa\u00e7\u00e3o P\u00fablica da Ag\u00eancia Nacional de Energia El\u00e9trica (Aneel)Rafael Botelho \u2013 superintendente de Acompanhamento de Servi\u00e7os A\u00e9reos da Ag\u00eancia Nacional de Avia\u00e7\u00e3o Civil (Anac)<\/td><\/tr>
11h10 \u2013 11h50<\/td>Para al\u00e9m do canal: a import\u00e2ncia da postura de relacionamento<\/strong>O que os fornecedores devem fazer para garantir boas pr\u00e1ticas no atendimento digital e n\u00e3o repetir os problemas dos canais tradicionais<\/em>ParticipantesCarla Borges \u2013 Professora Doutora em Ci\u00eancias do Comportamento \u2013 Universidade de Bras\u00edlia (UnB)Ricardo Morishita \u2013 Professor Doutor em Direito do Consumidor – Instituto Brasileiro de Ensino, Desenvolvimento e Pesquisa (IDP)<\/td><\/tr>
11h50 \u2013 12h<\/td>Encerramento<\/strong>Conselheiro Vicente Aquino<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Fonte: ANATEL<\/p>\n","protected":false},"excerpt":{"rendered":"

Workshop aberto a todos os interessados ser\u00e1 realizado no dia 11 de mar\u00e7o, em formato virtual A Ag\u00eancia Nacional de<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[39,26],"tags":[],"class_list":["post-3523","post","type-post","status-publish","format-standard","hentry","category-39","category-anatel"],"yoast_head":"\nAnatel debate rela\u00e7\u00f5es de consumo no mundo digital - BLOG CTCP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Anatel debate rela\u00e7\u00f5es de consumo no mundo digital - BLOG CTCP\" \/>\n<meta property=\"og:description\" content=\"Workshop aberto a todos os interessados ser\u00e1 realizado no dia 11 de mar\u00e7o, em formato virtual A Ag\u00eancia Nacional de\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/\" \/>\n<meta property=\"og:site_name\" content=\"BLOG CTCP\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-09T16:27:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-09T16:27:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ctcp.org.br\/blog\/wp-content\/uploads\/2022\/03\/consumo-no-mundo-digital.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"375\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"blogctcp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"blogctcp\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/\"},\"author\":{\"name\":\"blogctcp\",\"@id\":\"https:\/\/ctcp.org.br\/blog\/#\/schema\/person\/d579db92336470b3d784aba17b1f8f9e\"},\"headline\":\"Anatel debate rela\u00e7\u00f5es de consumo no mundo digital\",\"datePublished\":\"2022-03-09T16:27:47+00:00\",\"dateModified\":\"2022-03-09T16:27:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/\"},\"wordCount\":454,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/ctcp.org.br\/blog\/#organization\"},\"articleSection\":[\".\",\"Anatel\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/\",\"url\":\"https:\/\/ctcp.org.br\/blog\/anatel-debate-relacoes-de-consumo-no-mundo-digital\/\",\"name\":\"Anatel debate rela\u00e7\u00f5es de consumo no mundo digital - 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